Spiceworks incident

Cloud Help Desk - Power BI reporting connector login issue

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on April 3, 2023 affecting Cloud Help Desk, lasting 9d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 05:23 PM UTC
Resolved
Apr 12, 2023, 08:19 PM UTC
Duration
9d 2h
Detected by Pingoru
Apr 03, 2023, 05:23 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Apr 03, 2023, 05:23 PM UTC

    We are investigating reports that in some cases the Power BI connector is no longer able to log in to retrieve reporting information.

  2. investigating Apr 03, 2023, 07:31 PM UTC

    Dave4564 on the community shared a workaround for those folks not getting the login box or being unable to delete old credentials: In Power BI, go to File > Options And Settings > Options > Security > Scroll down to "Authentication Browser" > Enable "Use my default browser" When you try to refresh the data now, the login should open up in a browser window and allow you to log in.

  3. resolved Apr 12, 2023, 08:19 PM UTC

    Setting Power BI to use a default web browser has resolved the login issue for users who raised support ticket. We recommend this as the standard configuration going forward. In Power BI, go to File > Options And Settings > Options > Security > Scroll down to "Authentication Browser" > Enable "Use my default browser".