Spiceworks incident

LIMITED REACH: Issues accessing Community and/or CHD.

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on May 22, 2023 affecting Spiceworks Website and Spiceworks Community and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 02:33 PM UTC
Resolved
May 22, 2023, 03:18 PM UTC
Duration
45m
Detected by Pingoru
May 22, 2023, 02:33 PM UTC

Affected components

Spiceworks WebsiteSpiceworks CommunityCloud Help Desk

Update timeline

  1. investigating May 22, 2023, 02:33 PM UTC

    An Imperva issue is causing periodic issues accessing the Community and/or the Cloud Help Desk. This is being investigated.

  2. identified May 22, 2023, 02:44 PM UTC

    Our CDN has identified an issue in their New York (NYC) data center. Traffic is being rerouted through an alternate data center in the region. You may encounter some latency for the duration of time that the reroute is in place. We'll update this page when they give the all-clear.

  3. resolved May 22, 2023, 03:18 PM UTC

    A fix has been implemented and traffic has been restored to the data center.