Spiceworks incident

Cloud Help Desk - Error message trying to access tickets/log in

Major Resolved View vendor source →

Spiceworks experienced a major incident on July 6, 2023 affecting Cloud Help Desk, lasting 18h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 05:20 PM UTC
Resolved
Jul 07, 2023, 11:33 AM UTC
Duration
18h 13m
Detected by Pingoru
Jul 06, 2023, 05:20 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Jul 06, 2023, 05:20 PM UTC

    We're seeing some reports of folks unable to log in to their cloud help desk. The development team have been notified and are investigating the cause.

  2. monitoring Jul 06, 2023, 06:33 PM UTC

    We believe this was caused by a temporary issue at a data center for our web application firewall. If you're still seeing this issue, please let us know at [email protected]

  3. resolved Jul 07, 2023, 11:33 AM UTC

    No further reports of this overnight, please contact [email protected] if you're experiencing this issue.