Spiceworks incident
Spiceworks Community - High Latency/Site Inaccessible
Spiceworks experienced a major incident on August 26, 2023 affecting Spiceworks Community, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2023, 03:27 PM UTC
We are currently investigating this issue.
- identified Aug 26, 2023, 04:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2023, 05:35 PM UTC
During the time period Aug 26, 2023 09:00 - 11:00 CDT (14:00-16:00 UTC) the Community experienced periods of partial outage resulting in the inability to load pages consistently for all visitors. During this time period inbound automated traffic was generating unusually high load in specific areas of the Community service, resulting in these periods of unavailability. Mitigations have been implemented. We will be monitoring to ensure stability.
- resolved Aug 26, 2023, 10:08 PM UTC
There have been no further issues and the site has been responsive and stable following the mentioned partial outage time period.