Spiceworks incident

Cloud Help Desk: Ticket Bulk/File Import Unavailable

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on January 26, 2024 affecting Cloud Help Desk, lasting 6d 4h. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2024, 07:33 PM UTC
Resolved
Feb 01, 2024, 11:39 PM UTC
Duration
6d 4h
Detected by Pingoru
Jan 26, 2024, 07:33 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Jan 26, 2024, 07:33 PM UTC

    The ability to import a json file to bulk create tickets is not currently working. Import file uploads are successful, but the processing of the file to create tickets and users is not working. (Note the impact is limited to the bulk import feature, typically only used as a part of initial account set up, when migrating to the Cloud Help Desk.)

  2. resolved Feb 01, 2024, 11:39 PM UTC

    With the fix released during this (https://status.spiceworks.com/incidents/c32mg0pxf7lz) maintenance outage, this issue is resolved.