Spiceworks incident

Cloud Help Desk - Access Denied Error 15 error

Major Resolved View vendor source →

Spiceworks experienced a major incident on April 19, 2024 affecting Cloud Help Desk, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 12:01 PM UTC
Resolved
Apr 19, 2024, 07:21 PM UTC
Duration
7h 19m
Detected by Pingoru
Apr 19, 2024, 12:01 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Apr 19, 2024, 12:01 PM UTC

    We're seeing reports from users getting this error often shortly after logging in. We've made the dev ops team aware and are investigating a solution.

  2. monitoring Apr 19, 2024, 01:31 PM UTC

    We've made changes to mitigate this error. Please let us know at [email protected] if you continue to see the error 15 message.

  3. resolved Apr 19, 2024, 07:21 PM UTC

    Further adjustments have been made which seems to have resolved the issue. If you're still getting Error 15 pages after UTC 19:20, let [email protected] know. It is helpful if you can screenshot the error for the incident ID and timestamp.