Spiceworks incident

Cloud Inventory - New scanning and collection agents not visible on dashboard

Spiceworks experienced a notice incident on November 3, 2022 affecting Inventory Online, lasting 23h 55m. The incident has been resolved; the full update timeline is below.

Started: Nov 03, 2022, 03:19 PM UTC
Resolved: Nov 04, 2022, 03:14 PM UTC
Duration: 23h 55m
Detected by Pingoru: Nov 03, 2022, 03:19 PM UTC

Affected components

Inventory Online

Update timeline

investigating Nov 03, 2022, 03:19 PM UTC

We're investigating reports that new agent installations for collection/scanning agents are not visible in the Cloud Inventory user interface. In some cases those devices are visible to the connectivity dashboard indicating they registered successfully.
monitoring Nov 04, 2022, 11:20 AM UTC

We've reverted recent changes to inventory services which is allowing the agent data backlog to catch up. New agent devices/data may appear more slowly in inventory until the backlog is fully caught up. we will continue monitoring and investigating.
resolved Nov 04, 2022, 03:14 PM UTC

This issue has been resolved.