Spiceworks incident
Cloud Inventory - New agent installs not shown on dashboard
Spiceworks experienced a minor incident on November 15, 2022 affecting Inventory Online, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2022, 03:25 PM UTC
We're investigating reports of new agent installations not being shown in the inventory dashboard, despite appearing to have registered successfully.
- monitoring Nov 15, 2022, 09:29 PM UTC
The issue has been identified and a fix is being deployed. We estimate normal reporting/registration of agents will occur over the next 2 hours and we will continue to monitor performance. If you are still seeing issues after that time, please get in touch at [email protected]
- investigating Nov 16, 2022, 03:02 PM UTC
Issues with new device registration is still occurring. The development team are looking into other factors that can cause this. If you're deploying agents, there won't be a need to re-deploy when this issue is solved.
- resolved Nov 16, 2022, 08:54 PM UTC
Further fixes have been rolled out and the backlog of new agents to register has caught up. Going forward, you should see registration of new agents within minutes. We will continue to monitor to ensure the service remains stable.