Spiceworks incident

Help Desk Mobile App Issues - 404, ticket creation, etc.

Notice Resolved View vendor source →

Spiceworks experienced a notice incident on November 28, 2022 affecting Cloud Help Desk, lasting 22h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2022, 01:38 PM UTC
Resolved
Nov 29, 2022, 12:37 PM UTC
Duration
22h 58m
Detected by Pingoru
Nov 28, 2022, 01:38 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Nov 28, 2022, 01:38 PM UTC

    A bug was recently discovered that's causing some users of the mobile apps to receive a 404 error or see other issues when taking certain actions in the application. This is being reviewed by developers. Keep an eye on this page for updates.

  2. investigating Nov 28, 2022, 02:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 29, 2022, 12:37 PM UTC

    The mobile app issue has been resolved by rolling back a recent update.