Spiceworks experienced a minor incident on February 8, 2023 affecting Cloud Help Desk, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 08, 2023, 05:04 PM UTC
We're receiving reports that folks using Mimecast (and possibly other email protection services) may be seeing blocked mail from Spiceworks due to a blacklisted IP address. While we work to resolve that issue, you can ensure mail delivery in the meantime by whitelisting our main IP addresses: 167.89.74.79 167.89.75.142 167.89.82.157
- monitoring Feb 08, 2023, 11:32 PM UTC
The IP addresses have been delisted - we expect outbound notifications will arrive without issue. If that's not the case, or if you have related questions, feel free to reach out: [email protected]
- resolved Feb 09, 2023, 10:10 PM UTC
We haven't received any user complaints today following the resolution, here, but please let us know if delivery issues recur. To follow along, we will be spending some time seeking out ways to manage and improve the Cloud Help Desk's email service reputation.