Spiceworks incident
Reports of a Cloud Help Desk IP being blacklisted
Spiceworks experienced a notice incident on March 7, 2023 affecting Cloud Help Desk, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 07, 2023, 03:08 PM UTC
If you use SPAM filtering that may block the cloud help desk IP addresses, we recommend whitelisting them to maintain delivery of notifications. With hundreds of thousands of help desk accounts, some SPAM is likely to cause these IP's to be blacklisted from time to time. If you normally only get messages from your own help desk and not SPAM from other Spiceworks cloud help desks, it should be safe to permanently whitelist them. These IP addresses are only used for the cloud help desk. The current addresses we use are: 167.89.74.79 167.89.75.142 167.89.82.157 You can check the updated list at any time by visiting: https://community.spiceworks.com/support/help-desk-cloud-edition/troubleshooting/forwarding-email#whitelist-mail-server-ip-addresses