Spiceworks incident

Cloud help desk Portal - Cannot submit tickets

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on December 5, 2023 affecting Cloud Help Desk, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 03:34 PM UTC
Resolved
Dec 05, 2023, 06:49 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 05, 2023, 03:34 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Dec 05, 2023, 03:34 PM UTC

    We're looking into reports that tickets cannot be submitted on the end user portal.

  2. monitoring Dec 05, 2023, 05:10 PM UTC

    A code change has been rolled out and we're asking affected users to test portal ticket submission once more. Let us know at [email protected] if you're still seeing the issue.

  3. resolved Dec 05, 2023, 06:49 PM UTC

    Reports back from folks affected show the rollback was effective and portal ticket submission is now working normally. If you are still experiencing issues submitting tickets from the end user portal, please let us know at [email protected]