Spiceworks incident

New cloud help desk email addresses return "550 No Such User" error

Notice Resolved View vendor source →

Spiceworks experienced a notice incident on April 3, 2024 affecting Cloud Help Desk, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 02:49 PM UTC
Resolved
Apr 03, 2024, 06:02 PM UTC
Duration
3h 12m
Detected by Pingoru
Apr 03, 2024, 02:49 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Apr 03, 2024, 02:49 PM UTC

    We have reports that new cloud help desk accounts return the above error when emails are sent to the [email protected] address. The development team is looking into the cause.

  2. resolved Apr 03, 2024, 06:02 PM UTC

    The issue has been resolved for new accounts. All affected existing accounts have been fixed where needed. Please email [email protected] if you email your new [email protected] address and get a "550 No Such User" response.