Spiceworks incident
Inability to log in to the Cloud Help Desk/Inventory
Spiceworks experienced a major incident on June 24, 2024 affecting Cloud Help Desk and Connectivity Dashboard and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2024, 03:31 PM UTC
Developers are currently investigating an issue that is preventing some users from connecting to the Cloud Help Desk and Inventory. We'll update this page as soon as more is known about this issue.
- resolved Jun 24, 2024, 07:49 PM UTC
We are no longer receiving reports of connectivity issues. Based on our testing, while services were accessible for most users, some internet service providers were unable to route traffic to our edge network, resulting in connection timeout errors. If you are currently unable to reach any spiceworks.com site, please reach out to let us know by contacting [email protected] (or by updating your existing case if you reached out in the past few hours).