Spiceworks incident
Cloud Help Desk/Inventory login issues for certain users
Spiceworks experienced a minor incident on June 25, 2024 affecting Cloud Help Desk and Connectivity Dashboard and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 01:08 AM UTC
The issue with the inability to login persists despite the initial thought it had been resolved. Please continue to monitor this page for updates.
- investigating Jun 25, 2024, 03:48 PM UTC
Please continue to report issues if you have not already. Based on user reports the impacted users are primarily in northeastern US on a few different ISPs. We are working with our edge network provider to determine whether there are configuration changes we can make, or if impacted users' ISPs have necessary changes.
- investigating Jun 25, 2024, 10:42 PM UTC
Research is ongoing with our edge network support. Thanks for your patience. As before, please report to [email protected] if you have not already done so.
- monitoring Jun 26, 2024, 12:40 PM UTC
Traffic has been re-routed which appears to have solved the issue for those affected. Please test again if you were seeing problems. For any folks who still cannot access Spiceworks apps send the following information to support: Your external IP address A traceroute result for on.spiceworks.com
- resolved Jun 26, 2024, 03:02 PM UTC
Reports coming back indicate users who were affected can now access Spiceworks services. We're closing out this incident as resolved.