Spiceworks incident

Cloud Help Desk - Outbound ticket email notifications not being sent

Major Resolved View vendor source →

Spiceworks experienced a major incident on July 12, 2024 affecting Cloud Help Desk, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 12:18 PM UTC
Resolved
Jul 12, 2024, 02:28 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 12, 2024, 12:18 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Jul 12, 2024, 12:18 PM UTC

    The development team is currently investigating this issue.

  2. monitoring Jul 12, 2024, 01:24 PM UTC

    A fix had been deployed and we are monitoring for further issues. Please let [email protected] know if you are still not receiving email notifications for new tickets.

  3. resolved Jul 12, 2024, 02:28 PM UTC

    No new reports and tests have all been successful. Notifications for tickets from around 2:30am central time to 8:20am will need to be sent manually (by admins/techs commenting on tickets) to ensure end users get a notification.