Spiceworks incident

Cloud Help Desk - Performance - Slow or failed page load to open/my tickets lists

Spiceworks experienced a minor incident on September 25, 2024 affecting Cloud Help Desk, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started: Sep 25, 2024, 12:44 PM UTC
Resolved: Sep 25, 2024, 05:55 PM UTC
Duration: 5h 11m
Detected by Pingoru: Sep 25, 2024, 12:44 PM UTC

Affected components

Cloud Help Desk

Update timeline

investigating Sep 25, 2024, 12:44 PM UTC

We have reports of slow page load times (or failure to load) when using the back option to move away from a single ticket to the ticket list. The development team is aware of and investigating the issue.
monitoring Sep 25, 2024, 02:41 PM UTC

A fix has been put in place. Please let [email protected] know if you're still seeing the issue on the "no split" ticket view.
resolved Sep 25, 2024, 05:55 PM UTC

Indications from users testing, and our internal tests show the fix is effective.