Spiceworks incident
New users signing up to the Spiceworks Community or Cloud help desk seeing Server Error page
Spiceworks experienced a major incident on January 21, 2025 affecting Spiceworks Community and Cloud Help Desk, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2025, 03:59 PM UTC
Our development team is working on a fix for this issue. New users may not be able to complete their Spiceworks profile during signup. We have reports that Cloud help desk logins will work via a web or mobile web browser, but you will see an error while trying to login to the mobile app.
- monitoring Jan 21, 2025, 05:14 PM UTC
A fix has been posted. If you're still seeing the error when signing up, please let us know by emailing [email protected]
- resolved Jan 21, 2025, 08:13 PM UTC
Feedback from affected folks indicate this issue has been resolved. If you were affected by this issue, our dev team would really like to get the results of the following URL's to ensure we prevent it in future. Results from visiting https://community.spiceworks.com/.well-known/conninfo IPv4 address from ip4.discourse.org IPv6 address from ip6.discourse.org Please send those results to [email protected] with the subject line "Registration Issue IP information". Thank you and sorry for the hassle.