Spiceworks incident

Intermittent issue with sending emails for Spiceworks accounts - signup verification, email address change, password reset

Notice Resolved View vendor source →

Spiceworks experienced a notice incident on February 20, 2025 affecting Spiceworks Website and Spiceworks Community and 1 more component, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 01:50 PM UTC
Resolved
Feb 25, 2025, 03:19 PM UTC
Duration
5d 1h
Detected by Pingoru
Feb 20, 2025, 01:50 PM UTC

Affected components

Spiceworks WebsiteSpiceworks CommunityCloud Help Desk

Update timeline

  1. investigating Feb 20, 2025, 01:50 PM UTC

    Our engineering teams are investigating an issue where some Spiceworks emails are not being sent out. Cloud help desk emails for tickets are unaffected as these use a different system.

  2. resolved Feb 25, 2025, 03:19 PM UTC

    We have been monitoring a fix for this issue which appears to have been successful. Please email [email protected] if you are still having issues.