Spiceworks incident
Cloud Help Desk - Intermittent 502 bad gateway errors accessing Help Desk
Spiceworks experienced a minor incident on March 13, 2025 affecting Cloud Help Desk, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2025, 02:22 PM UTC
We have notified our ops team of an issue where the cloud help desk intermittently displays a "bad gateway" or similar error. An investigation is underway.
- monitoring Mar 13, 2025, 03:00 PM UTC
We're seeing stability restored to the app. Please let us know at [email protected] if you are still having this issue.
- resolved Mar 13, 2025, 04:16 PM UTC
Testing here and feedback from users is that we're back to full strength. The root cause appears to have been a network related issue causing the pods running cloud help desk to fail. We're altering the alerting mechanisms to give us more advance notice of this in future, so we can further avoid or minimize disruption. Apologies for the hassle! If you are still seeing issues, please get in touch with us at [email protected]