Spendesk incident

Discrepancy between account statement and bank journal

Minor Resolved View vendor source →

Spendesk experienced a minor incident on May 13, 2025 affecting Bookkeep > Prepare and Bookkeep > Export (File-based exports) and 1 more component, lasting 6d 16h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 03:41 PM UTC
Resolved
May 20, 2025, 08:18 AM UTC
Duration
6d 16h
Detected by Pingoru
May 13, 2025, 03:41 PM UTC

Affected components

Bookkeep > PrepareBookkeep > Export (File-based exports)Bookkeep > Export (Native Integrations - Xero)Bookkeep > Export (Native Integrations - Datev)Bookkeep > Export (Native Integrations - Netsuite)Bookkeep > Export (Native Integrations - Quickbooks)

Update timeline

  1. investigating May 13, 2025, 03:41 PM UTC

    We are currently investigating the issue.

  2. identified May 16, 2025, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 19, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2025, 08:18 AM UTC

    This incident has been resolved.