Spendesk incident

[UK Entities] Partially degraded performance of KYC services

Spendesk experienced a minor incident on September 4, 2025 affecting Virtual Cards and Settings and 1 more component, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2025, 02:57 PM UTC
Resolved: Sep 09, 2025, 07:55 AM UTC
Duration: 4d 16h
Detected by Pingoru: Sep 04, 2025, 02:57 PM UTC

Affected components

Virtual CardsSettingsPhysical CardsSubscription Cards

Update timeline

investigating Sep 04, 2025, 02:57 PM UTC

Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.
resolved Sep 09, 2025, 07:55 AM UTC

This incident has been resolved.