Spektrix incident
Intermittent system slowness and error screens
Spektrix experienced a minor incident on January 27, 2025 affecting UK and Ireland and US and Canada, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2025, 01:33 PM UTC
We're investigating reports of intermittent system slowness and error screens when navigating both the client and customer interfaces. We'll update you as soon as we know more.
- investigating Jan 27, 2025, 01:53 PM UTC
We're continuing to investigate the intermittent error screens and system slowness.
- monitoring Jan 27, 2025, 02:26 PM UTC
We've seen system speeds return to normal, and we're continuing to monitor closely - thank you for your patience whilst we investigated these errors. If you need anything from us, please contact us at [email protected] or via +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971
- resolved Jan 28, 2025, 04:25 PM UTC
We've taken extra caution in monitoring over the last 24 hours and have not seen a resurgence of any system slowness or error screens. We are confident that system speeds are performing normally and that this is resolved. As always, we will continue to closely monitor the system. If you need anything further please contact us at [email protected] or via +44 (0)20 7183 3586 | +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971