Spektrix incident

Some clients experiencing system slowness across UK and North America.

Major Resolved View vendor source →

Spektrix experienced a major incident on February 20, 2025 affecting UK and Ireland and US and Canada, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 07:38 PM UTC
Resolved
Feb 20, 2025, 09:35 PM UTC
Duration
1h 57m
Detected by Pingoru
Feb 20, 2025, 07:38 PM UTC

Affected components

UK and IrelandUS and Canada

Update timeline

  1. investigating Feb 20, 2025, 07:38 PM UTC

    Our team is aware of system slowness that is affecting certain clients across the UK and North America that started around 19:00 GMT / 2:00 PM EST. We are currently investigating the issue and will continue to update as we learn more.

  2. monitoring Feb 20, 2025, 08:12 PM UTC

    We have identified the cause of the system slowness affecting sales interface activity and have implemented a fix. We are continuing to monitor the issue closely as we see system speeds return to normal.

  3. resolved Feb 20, 2025, 09:35 PM UTC

    We are seeing system speeds remain normal after putting a fix in place and are confident in being able to mark this issue as resolved.