Intermittent Spektrix Link Configuration Slowness

Update timeline

1. investigating Mar 07, 2025, 05:00 PM UTC

   We’re aware and are actively investigating some slowness and intermittent errors you are experiencing within the console configuration of your Spektrix Link. This is happening when adding users, editing subsite configurations and Digital Pass templates. If you do get an error, please do try the request again. These errors will not be seen by your customers when using your subsites and they will be able to browse and checkout as expected. We’ll update you as we learn more through our investigations, but if you have any questions please don’t hesitate to get in touch with our team at [email protected], and thank you for your patience.

2. investigating Mar 10, 2025, 05:10 PM UTC

   We appreciate your patience whilst we continue to investigate and understand the intermittent errors and slowness that you're seeing in the configuration of Spektrix Link. These errors are purely within the Admin console of Spektrix Link, so won't be seen by your customers when using Digital Passes or subsites.

3. investigating Mar 12, 2025, 10:12 AM UTC

   We're continuing to investigate the intermittent slowness and error messages you may be receiving whilst navigating the Spektrix Link console. We'll continue to update here as we work through the errors you're seeing - if you do come across an error message, please do re-try the action. If you have any questions, please do reach out at [email protected].

4. monitoring Mar 12, 2025, 04:15 PM UTC

   After implementing a change, we've seen no errors or repeated slowness when navigating within the Spektrix Link configuration console. We'll continue to monitor closely throughout the rest of the day.

5. resolved Mar 13, 2025, 03:05 PM UTC

   We've continued to see no errors or slowness whilst navigating the Spektrix Link configuration console. Thank you for your patience whilst we worked on this.