Spektrix experienced a minor incident on March 27, 2025 affecting UK and Ireland and US and Canada, lasting 25s. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 27, 2025, 05:29 PM UTC
Hi there, We are aware that for some users there has been some intermittent system slowness and some of you have also experienced error pages when clicking within the system. We identified this issue at around 16:15 GMT / 12:15 EST and were able to take immediate steps to resolve this. This resulted in improvements but there have been further issues since this time that have caused further error pages to occur. We are going through the resolution steps to fix this now and will update further as we progress through this work.
- monitoring Mar 27, 2025, 06:07 PM UTC
A fix has been implemented and we will continue to monitor to ensure systems are running smoothly. If you encounter any system slowness or error screens please contact [email protected] or call us at +44 (0)20 7183 3586 for UK and Ireland from 9am - 9pm Sunday - Monday. For the USA and Canada you can call +1 (646) 569-9097 or Toll Free: +1 (800) 961-5971 Monday - Friday 10am - 9pm EST.
- resolved Mar 27, 2025, 06:07 PM UTC
We are now confident that the system slowness and error screens have been resolved. We will continue to monitor as usual.