Spektrix incident

Customers unable to add/process payment details when checking out on Spektrix Subsites when purchasing fixed series

Critical Resolved View vendor source →

Spektrix experienced a critical incident on April 1, 2025 affecting UK and Ireland and US and Canada, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 09:44 PM UTC
Resolved
Apr 01, 2025, 09:44 PM UTC
Duration
—
Detected by Pingoru
Apr 01, 2025, 09:44 PM UTC

Affected components

UK and IrelandUS and Canada

Update timeline

  1. resolved Apr 01, 2025, 09:44 PM UTC

    We are aware that Spektrix Subsite clients that sell Fixed Series subscriptions experienced problems where their customers were unable to add and process their card details during checkout. We received a report of this problem around 3:15 PM EST / 17:15 GMT. This problem did not affect clients that are not using Spektrix Subsites for online Fixed Series sales. We have since resolved this problem as of 5:25 PM EST / 22:25 GMT, and all Fixed Series sales are able to process as expected online. We will continue to monitor this situation to ensure that online sales across all clients continues to work as expected.