pingoru pingoru Sparrow had 4 outages in the last 2 years totaling 32h 31m of downtime, averaging 0.2 incidents per month.
There were 4 Sparrow outages since June 10, 2025 totaling 32h 31m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are experiencing intermittent issues as a result of an incident with one of our service providers: https://www.cloudflarestatus.com/
This incident has been resolved.
We've received reports of customers not being able to download payroll reports from the dashboard. Our team is currently working on an immediate fix.
The issue has been resolved.
We are seeing alerts for issues with certain actions on our platform.
We have diagnosed the root cause to be an outage on Heroku (our serving platform). This outage is resulting in errors when a new leave is created, preventing the leave from being added. We are closely monitoring Salesforce's updates on resolving the issue (https://status.salesforce.com/generalmessages/10001540). In the meantime, we expect the rest of the Sparrow application to continue working.
Heroku's functionality has recovered and adding leaves should work now. We will be contacting the affecting customers with next steps. We are continuing to monitor this until Salesforce full resolves the underlying incident: https://status.salesforce.com/generalmessages/10001540
Salesforce reports that the outage is mostly resolved and we have confirmed our application is fully operational now. We'll continue to monitor the situation until Salesforce closes the incident.
The Heroku issue is now fully resolved: https://status.salesforce.com/generalmessages/10001540