Sparrow experienced a minor incident on June 10, 2025 affecting Sparrow Platform, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 10, 2025, 09:25 PM UTC
We are seeing alerts for issues with certain actions on our platform.
- identified Jun 10, 2025, 09:29 PM UTC
We have diagnosed the root cause to be an outage on Heroku (our serving platform). This outage is resulting in errors when a new leave is created, preventing the leave from being added. We are closely monitoring Salesforce's updates on resolving the issue (https://status.salesforce.com/generalmessages/10001540). In the meantime, we expect the rest of the Sparrow application to continue working.
- monitoring Jun 10, 2025, 09:31 PM UTC
Heroku's functionality has recovered and adding leaves should work now. We will be contacting the affecting customers with next steps. We are continuing to monitor this until Salesforce full resolves the underlying incident: https://status.salesforce.com/generalmessages/10001540
- monitoring Jun 11, 2025, 02:26 AM UTC
Salesforce reports that the outage is mostly resolved and we have confirmed our application is fully operational now. We'll continue to monitor the situation until Salesforce closes the incident.
- resolved Jun 11, 2025, 02:02 PM UTC
The Heroku issue is now fully resolved: https://status.salesforce.com/generalmessages/10001540