Particle experienced a minor incident on June 26, 2024, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 26, 2024, 06:09 PM UTC
We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).
- identified Jun 27, 2024, 12:53 PM UTC
Particle has observed impact to fleets across North America on both 2G, and 3G. We are escalating to our partners to understand the cause of the outage.
- identified Jun 27, 2024, 07:09 PM UTC
The outage has been confirmed to be a major issue, impacting SIMs from all US carriers that are roaming. This affects both commercial and consumer SIM cards. All involved parties are actively working towards a fix. Particle will continue to monitor the situation and update once we have more information.
- monitoring Jun 28, 2024, 01:12 PM UTC
Devices appear to be recovering. Our partners have indicated the issue has been addressed, and we will continue to monitor the situation.
- resolved Jun 28, 2024, 09:35 PM UTC
The incident has been resolved and devices have recovered.