Particle experienced a minor incident on July 12, 2024 affecting Ether SIM, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Ether SIM
Update timeline
- identified Jul 12, 2024, 04:02 PM UTC
Particle has identified a situation where data sessions on EtherSIM may be restarted unexpectedly, leading to a disruption of normal device behaviour (under certain conditions). We are working with our cellular partners to better understand and address the situation.
- monitoring Jul 12, 2024, 04:25 PM UTC
EtherSIM devices are operating as normal and Particle will continue to monitor the situation. The impact was isolated to devices in the UK connected to the O2 network.
- resolved Jul 12, 2024, 05:32 PM UTC
This incident has been resolved.