Particle experienced a major incident on July 31, 2024 affecting REST API and Integrations, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 06:36 PM UTC
Particle has identified a major drop in events moving through our system. This issue is under the highest priority of escalation.
- identified Jul 31, 2024, 06:42 PM UTC
We have identified the issue and are urgently working to deploy a change.
- monitoring Jul 31, 2024, 06:45 PM UTC
We are monitoring a recovery; we expect a resolution timeline of a few minutes.
- monitoring Jul 31, 2024, 06:49 PM UTC
Systems are fully operational; we are continuing to monitor this full recovery very closely.
- resolved Jul 31, 2024, 07:18 PM UTC
All systems continue to be fully operational and this issue is marked closed. To review: Particle experienced a brief outage in its event system during a routine maintenance operation. At times within this window, a number of events (e.g. publishes) did not move through our system. The issue was identified and rectified with the highest priority. Additional redundancies and safety checks will be produced to prevent future occurrences of this issue.