Particle experienced a notice incident on September 4, 2024 affecting Cellular Connectivity and E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 09:54 AM UTC
Particle is investigating an outage affecting cellular devices in North America.
- investigating Sep 04, 2024, 10:11 AM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2024, 10:45 AM UTC
Particle received confirmation of an outage from our cellular partners. The issue is receiving the highest levels of attention and we will continue to update as more information becomes available.
- monitoring Sep 04, 2024, 11:03 AM UTC
Particle has observed a significant level of recovery of connected devices, and will continue to monitor the situation.
- resolved Sep 04, 2024, 01:53 PM UTC
Device connectivity remains stable and no further issues have been observed.