Particle experienced a major incident on September 18, 2024 affecting Cellular Connectivity and Wi-Fi Connectivity, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Cellular ConnectivityWi-Fi Connectivity
Update timeline
- investigating Sep 18, 2024, 06:03 AM UTC
Particle is investing a drop in WiFi and Cellular devices -- will be back with a report shortly.
- identified Sep 18, 2024, 06:07 AM UTC
This appears to be a data reporting issue, not a genuine outage -- we are assessing any impact.
- resolved Sep 18, 2024, 06:25 AM UTC
This incident has been assessed as minor in its impact, with the exception of a few minutes of missing online device information in Fleet Health. All systems green.