Particle incident

Fleet Config Issue

Minor Resolved View vendor source →

Particle experienced a minor incident on October 28, 2024 affecting Management Console, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 02:54 PM UTC
Resolved
Oct 28, 2024, 04:54 PM UTC
Duration
1h 59m
Detected by Pingoru
Oct 28, 2024, 02:54 PM UTC

Affected components

Management Console

Update timeline

  1. investigating Oct 28, 2024, 02:54 PM UTC

    Particle has identified an issue where new fleet configurations may not save. Our Engineering team is actively engaged; we will post an update shortly.

  2. investigating Oct 28, 2024, 04:30 PM UTC

    Engineering work on this issue is ongoing, we will provide an update as soon as one is available. At present, it does not appear to be a widespread issue with fleet configurations and rather specific to a subset of our customers.

  3. resolved Oct 28, 2024, 04:54 PM UTC

    This behavior been identified as a non-system issue involving some non-standard applications of Tracker Edge v17-18. We are contacting customers directly who may have stumbled upon this behavior.