Particle incident

Minor Cellular Connectivity Incident E310 SKU / US

Minor Resolved View vendor source →

Particle experienced a minor incident on November 21, 2024 affecting Cellular Connectivity and 2G/3G NorAm, lasting 16h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 12:12 AM UTC
Resolved
Nov 21, 2024, 04:17 PM UTC
Duration
16h 5m
Detected by Pingoru
Nov 21, 2024, 12:12 AM UTC

Affected components

Cellular Connectivity2G/3G NorAm

Update timeline

  1. investigating Nov 21, 2024, 12:12 AM UTC

    The Particle team is investigating a decrease in online cellular devices. This affect to only devices deployed in US, in specific to the SKU E310

  2. investigating Nov 21, 2024, 12:12 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2024, 02:22 AM UTC

    The issue was identified, the cellular partner is working to solve this.

  4. identified Nov 21, 2024, 10:27 AM UTC

    Work by our cellular partners is ongoing to restore connectivity. Some devices have shown recovery.

  5. monitoring Nov 21, 2024, 02:17 PM UTC

    Particle has observed full recovery and our partners confirmed that the remediation work has been finalised. The team will continue to monitor the situation.

  6. resolved Nov 21, 2024, 04:17 PM UTC

    This incident has been resolved.