Particle incident

Cellular outage - US, CA.

Major Resolved View vendor source →

Particle experienced a major incident on December 11, 2024 affecting Cellular Connectivity and E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1), lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 06:27 AM UTC
Resolved
Dec 11, 2024, 09:13 AM UTC
Duration
2h 46m
Detected by Pingoru
Dec 11, 2024, 06:27 AM UTC

Affected components

Cellular ConnectivityE Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1)

Update timeline

  1. investigating Dec 11, 2024, 06:27 AM UTC

    Particle is investigating a cellular outage affecting devices in North America. More details to follow.

  2. identified Dec 11, 2024, 06:40 AM UTC

    Particle has identified that devices connecting via AT&T in the US or it's roaming partners in Canada are affected. Devices with an alternative carrier have reconnected.

  3. monitoring Dec 11, 2024, 07:10 AM UTC

    Device connectivity has recovered and Particle will continue to monitor performance.

  4. monitoring Dec 11, 2024, 07:44 AM UTC

    Device connectivity has worsened after a brief recovery. Device connecting to AT&T in the US and their roaming partners in Canada are affected.

  5. resolved Dec 11, 2024, 09:13 AM UTC

    Device connectivity has recovered.