Particle experienced a minor incident on January 2, 2025 affecting Ether SIM and 2G/3G NorAm, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 02, 2025, 03:50 PM UTC
Particle has observed and received confirmation that there's an active service degradation, primarily affecting a subset of 2G/3G devices connecting via EtherSIM in Canada. The issue has been escalated to the provider in question.
- identified Jan 02, 2025, 04:58 PM UTC
The scope of this incident has been increased to include all 2G/3G devices using EtherSIM, though the geographic spread is somewhat uneven to North America. We have received confirmation that work to resolve service is ongoing.
- monitoring Jan 02, 2025, 05:54 PM UTC
We're seeing resolution of the underlying issue deep in the network stack affecting 2G/3G on EtherSIM. Geographic distribution was largely isolated to Canada, but we did see some minor impact elsewhere. We will close this incident once we receive confirmation that the issue is resolved.
- resolved Jan 02, 2025, 07:36 PM UTC
This incident has been resolved.