Particle experienced a minor incident on February 11, 2025 affecting Cellular Connectivity and Ether SIM, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 10:47 PM UTC
Particle is investigating a minor degradation in connectivity associated with EtherSIM.
- identified Feb 11, 2025, 11:15 PM UTC
Number of devices affected increased. Our partners are engaged in pursuing a fix. We will post an update ASAP. Only EtherSIM devices are impacted.
- investigating Feb 11, 2025, 11:16 PM UTC
Particle has observed and escalated an issue affecting EtherSIM devices both in NorAm and internationally. Our connectivity partner is actively engaged. We will produce additional updates here as soon as we have more information to provide.
- identified Feb 11, 2025, 11:40 PM UTC
The issue has been identified and resolution work is ongoing.
- identified Feb 12, 2025, 12:06 AM UTC
Particle is tracking initial signs of recovery for impacted EtherSIM devices.
- identified Feb 12, 2025, 12:39 AM UTC
Our partner is actively working to restore service; Particle is tracking a slow but continuous recovery of impacted devices.
- identified Feb 12, 2025, 01:34 AM UTC
Improvement continues; we are reaching about a 50% resumption in EtherSIM traffic and devices reported. Our partner is actively working to restore service.
- identified Feb 12, 2025, 02:40 AM UTC
Improvement continues; we are reaching about a 65% resumption in EtherSIM traffic and devices reported. Our partner is continuously working to restore service.
- monitoring Feb 12, 2025, 03:05 AM UTC
We have achieved 75% resumption in EtherSIM traffic and devices reported. Our provider is continuously working to restore service.
- monitoring Feb 12, 2025, 03:41 AM UTC
We are approaching full resolution. We will continue monitoring the situation over the next few hours.
- resolved Feb 12, 2025, 06:18 AM UTC
This incident has been resolved.