Particle incident

Electron 2G/3G (Non EtherSIM, non LTE) connectivity disruption

Minor Resolved View vendor source →

Particle experienced a minor incident on April 28, 2025 affecting Cellular Connectivity, lasting 20h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 06:32 PM UTC
Resolved
Apr 29, 2025, 02:48 PM UTC
Duration
20h 16m
Detected by Pingoru
Apr 28, 2025, 06:32 PM UTC

Affected components

Cellular Connectivity

Update timeline

  1. monitoring Apr 28, 2025, 06:32 PM UTC

    Electron/E-series devices on 2G/3G in North America, and around the world (non-EtherSIM), are currently affected by the power outages in Spain. Our cellular partner is affected and devices will be offline until power is restored in the region. Particle will provide updates as more information becomes available.

  2. monitoring Apr 28, 2025, 11:34 PM UTC

    We are observing signs of recovery, with fleet connectivity numbers gradually increasing. The trend is positive and noticeable. We will continue monitoring closely until full resolution.

  3. resolved Apr 29, 2025, 02:48 PM UTC

    Particle has confirmed that devices have recovered and are operating as expected.