Particle incident
European connectivity impacted due to ES/PT/FR Power outages
Particle experienced a minor incident on April 28, 2025 affecting Cellular Connectivity, lasting 23h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 28, 2025, 03:25 PM UTC
Devices in Europe and outside of North America could face connectivity challenges due to the power outages affecting the Spanish, Portuguese and (Southern) French power grids. This could affect devices not in these regions due to data routing through these countries, although we expect the majority of devices to remain functional. Local authorities are working to restore power to the region, and resolution is expected towards the end of the day. An update will be provided in six hours, or as the situation changes.
- monitoring Apr 28, 2025, 06:10 PM UTC
Due to the continued lack of power, the infrastructure in Spain and Portugal is powering down as emergency batteries are depleted. There is a slow procession of devices falling offline, and we expect the pattern will continue until power is restored. Devices should reconnect once power is restored.
- resolved Apr 29, 2025, 03:12 PM UTC
Particle has confirmed that devices have recovered and are operating as expected.