pingoru pingoru Soundmap had 5 outages in the last 2 years totaling 856h 39m of downtime, averaging 0.2 incidents per month.
There were 5 Soundmap outages since October 8, 2025 totaling 856h 39m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating this issue.
Deployed a long-term fix for gem prices!! Still working on new music
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We have deployed a patch that should get artist gem prices and new music back up. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.
We implemented a fix specifically for artist gem price issues, so even if we run into other metadata issues, gem prices won't be impacted.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We have deployed a patch for search. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.
We are continuing to monitor for any further issues.
Temporarily resolving this incident. We are pushing out more search related fixes today!
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.
Empathize with those affected and let them know everything is operating as normal.