Soundmap experienced a notice incident on October 9, 2025 affecting New Music and Artist Gem Prices, lasting 19h 7m. The incident has been resolved; the full update timeline is below.
Affected components
New MusicArtist Gem Prices
Update timeline
- investigating Oct 09, 2025, 07:37 PM UTC
We are currently investigating this issue.
- monitoring Oct 09, 2025, 09:42 PM UTC
We have deployed a patch that should get artist gem prices and new music back up. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.
- resolved Oct 10, 2025, 02:45 PM UTC
We implemented a fix specifically for artist gem price issues, so even if we run into other metadata issues, gem prices won't be impacted.