Soundmap incident

Search Issue in Trade, Fav Artist, Quest, and Gem Shop

Notice Resolved View vendor source →

Soundmap experienced a notice incident on October 9, 2025 affecting Search, lasting 19h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 07:33 PM UTC
Resolved
Oct 10, 2025, 02:44 PM UTC
Duration
19h 10m
Detected by Pingoru
Oct 09, 2025, 07:33 PM UTC

Affected components

Search

Update timeline

  1. identified Oct 09, 2025, 07:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 09, 2025, 09:42 PM UTC

    We have deployed a patch for search. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.

  3. monitoring Oct 09, 2025, 10:41 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 10, 2025, 02:44 PM UTC

    Temporarily resolving this incident. We are pushing out more search related fixes today!