Sorry incident

Finalised our Ruby on Rails platform upgrade

Major Resolved View vendor source →

Sorry experienced a major incident on October 2, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 12:27 AM UTC
Resolved
Oct 02, 2026, 02:50 AM UTC
Duration
2h 23m
Detected by Pingoru
Oct 02, 2026, 12:27 AM UTC

Update timeline

  1. investigating Aug 20, 2026, 09:32 AM UTC

    We’ve completed the final stage of our recent Ruby on Rails platform upgrade. Following a careful rollout and monitoring period, all parts of the upgrade are now active in production and performing normally. This work strengthens the foundations of Sorry and prepares the platform for further improvements. No action is required from customers.