Sorry experienced a major incident on October 2, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 18, 2026, 11:48 AM UTC
Today we completed an upgrade of the Ruby on Rails framework that powers Sorry™. This is a behind-the-scenes change with no intended visible impact for customers. Before switching production traffic, we ran our automated test suite against both framework versions, completed manual QA in staging, and monitored the upgrade under live production traffic. Performance and error rates have remained normal. Completing this work provides a stronger foundation for future platform improvements, allowing us to adopt newer framework capabilities through smaller, safer upgrades.