Sorry incident

Fixed: Notification delivery across enabled channels

Major Resolved View vendor source →

Sorry experienced a major incident on October 2, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 12:27 AM UTC
Resolved
Oct 02, 2026, 02:50 AM UTC
Duration
2h 23m
Detected by Pingoru
Oct 02, 2026, 12:27 AM UTC

Update timeline

  1. investigating Sep 03, 2026, 09:04 AM UTC

    We’ve fixed an issue where subscribers with a deactivated email address could be excluded from status updates entirely, even when they had another notification channel enabled. Updates will now continue through their other eligible channels, while delivery to the deactivated email address remains suppressed. Existing channel and Component preferences continue to apply. No action is needed.