Sonos incident

Sonos Backgrounds - Playback Failure - Full playback failure

Critical Resolved View vendor source →

Sonos experienced a critical incident on July 3, 2025 affecting Sonos Backgrounds, lasting 9h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 03:04 PM UTC
Resolved
Jul 04, 2025, 12:22 AM UTC
Duration
9h 18m
Detected by Pingoru
Jul 03, 2025, 03:04 PM UTC

Affected components

Sonos Backgrounds

Update timeline

  1. investigating Jul 03, 2025, 03:04 PM UTC

    We've identified a problem with Sonos Backgrounds on Sonos and are working on a fix. You may not be able to start music from Sonos Backgrounds until it’s resolved.

  2. investigating Jul 03, 2025, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 04, 2025, 12:22 AM UTC

    This incident has been resolved.