Sonos experienced a critical incident on July 20, 2025 affecting Sonos Radio, lasting 22h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Sonos Radio
Update timeline
- identified Jul 20, 2025, 02:13 PM UTC
We've identified a problem with Sonos Radio on Sonos and are working with them on a fix. You may not be able to browse Sonos Radio menus in the Sonos app until it’s resolved.
- identified Jul 20, 2025, 07:21 PM UTC
We are continuing to investigate this issue and are actively working on a fix.
- monitoring Jul 21, 2025, 02:46 AM UTC
A solution was implemented for this issue earlier today, but will take additional time to reach all affected users. Our team will continue to monitor the situation until the service has recovered to normal operation.
- resolved Jul 21, 2025, 12:56 PM UTC
This incident has been resolved.