Sonos incident

Napster - Playback Issue

Critical Resolved View vendor source →

Sonos experienced a critical incident on August 19, 2025, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 03:12 PM UTC
Resolved
Aug 19, 2025, 07:59 PM UTC
Duration
4h 47m
Detected by Pingoru
Aug 19, 2025, 03:12 PM UTC

Update timeline

  1. identified Aug 19, 2025, 03:12 PM UTC

    We've identified a problem with Napster on Sonos and are working with them on a fix. You may be unable to start playing music from Napster until it's resolved.

  2. resolved Aug 19, 2025, 07:59 PM UTC

    This incident has been resolved.